TERMS OF SERVICE AND PRIVACY POLICY

Mia Alma by Kaja Jurkowska

Effective date: 15 June 2026

1. ABOUT MIA ALMA

Mia Alma by Kaja Jurkowska provides holistic wellbeing services, including sound therapy, systemic constellations, workshops, retreats, and wellbeing sessions for individuals and businesses, delivered both in person and online.

Contact details:

• Business name: Mia Alma by Kaja Jurkowska
• Business address: Edinburgh, Scotland, United Kingdom
• Email: hello@miaalma.com
• Website: www.miaalma.co.uk

2. DEFINITIONS

For the purposes of this document:

• “Mia Alma” refers to Mia Alma by Kaja Jurkowska
• “Client” refers to any person booking or using Mia Alma services
• “Session” refers to an individual wellbeing service delivered online or in person
• “Workshop” refers to a group event organised by Mia Alma
• “Retreat” refers to a wellbeing or personal development retreat organised by Mia Alma
• “Website” refers to www.miaalma.co.uk
• “Services” refers to all services offered by Mia Alma

3. USE OF THE WEBSITE

By using the Website, the user agrees to use it in accordance with applicable law and in a manner that does not infringe the rights of others.

All content on the Website, including text, graphics, logos, educational materials, and brand identity, remains the intellectual property of Mia Alma unless stated otherwise.

The content on the Website is for informational purposes only and does not constitute medical, psychological, psychiatric, or legal advice.

Mia Alma reserves the right to update, modify, or remove content at any time.

4. BOOKINGS AND PAYMENTS

A booking requires a 50% deposit of the service fee unless otherwise agreed.

The remaining balance is due after the service has been delivered, payable by cash, card, or another agreed payment method.

A booking is confirmed only upon receipt of the deposit.

Mia Alma reserves the right to decline any booking if the service is deemed unsuitable or unsafe to deliver.

5. CANCELLATION AND RESCHEDULING

• More than 24 hours before the session: full refund of deposit or free rescheduling
• Less than 24 hours before the session: deposit may be retained or up to 50% of the service fee charged
• No-show without notice: up to 100% of the service fee may be charged, reflecting actual loss incurred

In exceptional circumstances, alternative arrangements may be offered at Mia Alma’s discretion.

Where a contract is entered into remotely, the client may have statutory consumer rights under applicable law.

6. CLIENT RESPONSIBILITY AND SUITABILITY

Clients must inform Mia Alma of any relevant health or personal conditions that may affect participation in a session or workshop.

This includes, but is not limited to:

• pregnancy
• pacemaker or medical implants
• epilepsy or history of seizures
• recent surgery
• serious medical conditions
• mental health conditions
• any other relevant health or wellbeing information

Mia Alma services are complementary wellbeing practices and do not constitute medical diagnosis, treatment, or psychotherapy.

Mia Alma reserves the right to refuse, pause, reschedule, or end a session if it is deemed unsafe or inappropriate.

7. SESSION GUIDELINES

Late arrival may result in a shortened session with the full fee still payable.

For online sessions, the client is responsible for their device, internet connection, and a private environment suitable for participation.

Recording of sessions, workshops, or events without prior written consent is strictly prohibited.

8. AGE REQUIREMENTS

Services are intended for adults aged 18 and over unless otherwise specified.

Minors may only participate with explicit parental or legal guardian consent.

9. PRIVACY AND DATA PROTECTION

The data controller is Mia Alma by Kaja Jurkowska.

Personal data processed may include:

• name
• email address
• phone number
• postal address
• booking information
• payment details
• correspondence
• website usage data
• administrative notes related to services

10. SPECIAL CATEGORY DATA

Clients may voluntarily provide information relating to physical, emotional, or mental health or general wellbeing.

Such data may constitute special category data under UK GDPR.

This data is processed only where necessary for the safe provision of services and, where required, based on explicit consent under Article 9(2)(a) UK GDPR.

11. HOW DATA IS USED

Personal data may be used for:

• delivering services
• managing bookings
• communicating with clients
• maintaining records
• processing payments
• legal and accounting compliance
• marketing (where permitted)
• improving services and website functionality

Legal bases include contract performance, legal obligation, legitimate interests, and consent.

12. MARKETING COMMUNICATIONS

With consent, Mia Alma may send information about services, events, workshops, and retreats.

Consent can be withdrawn at any time by contacting hello@miaalma.com or using the unsubscribe link in emails.

13. DATA SHARING

Personal data may be shared with trusted service providers, including:

• hosting providers
• payment processors
• email service providers
• accounting services
• IT support

Data is never sold to third parties.

Some data may be processed outside the UK with appropriate legal safeguards in place.

14. DATA SECURITY

Appropriate technical and organisational measures are in place to protect personal data against loss, unauthorised access, alteration, disclosure, or destruction.

15. DATA RETENTION

• enquiries: up to 12 months
• administrative records: up to 6 years
• client notes: up to 7 years after last contact
• marketing data: until consent is withdrawn
• financial records: as required by law

16. YOUR RIGHTS

Clients have the right to:

• access their data
• correct inaccurate data
• request deletion
• restrict processing
• object to processing
• withdraw consent
• data portability (where applicable)

Complaints may be made to the Information Commissioner’s Office (ICO).

17. COOKIES, GOOGLE ANALYTICS AND SEARCH CONSOLE

This website uses cookies.

Tools used:

• Google Analytics – to analyse website traffic and usage
• Google Search Console – to monitor search performance and technical issues

Data collected may include IP address, device type, browser type, pages visited, and time spent on the website.

Users can manage cookies via their browser settings.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by law, liability is limited to the amount paid for the service.

No guarantees are made regarding therapeutic, emotional, or personal outcomes.

Clients remain fully responsible for their own decisions, actions, and wellbeing.

19. FORCE MAJEURE

Mia Alma is not liable for failure or delay in performance due to events beyond reasonable control, including illness, technical failures, internet or power outages, natural disasters, or government actions.

20. INTELLECTUAL PROPERTY

All materials, recordings, exercises, texts, graphics, handouts, logos, and content remain the intellectual property of Mia Alma unless otherwise stated.

Materials are for personal, non-commercial use only.

21. GOVERNING LAW

This document is governed by the laws of England and Wales.

22. UPDATES

This document may be updated from time to time.

The latest version will always be available on the website.

Effective date: 15 June 2026